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Assessments


Team Maturity Assessment


      This assessment was developed as a tool to help team leaders and team members assess the maturity level of their group. We will ask a series of 67 questions divided into 7 categories. Please answer every question.

Instructions

      To fill out the assessment, think back over the last 6 months and determine the amount of time each statement accurately describes your team during that period. If the statement was almost never accurate, you would click on the radio button which corresponds to Almost Never. If, however, you felt the statement was accurate nearly all the time during the last 6 months you would click the radio button which corresponds to Always.

Customer Advocate

1) All team members know exactly what external customers expect of the product or service they provide.

Never

Almost
Never

Frequently

Almost
Always

Always

2) All team members see themselves as a vendor to other internal customers.

Never

Almost
Never

Frequently

Almost
Always

Always

3) When a customer has a problem, he/she works directly with the responsible team member to get it resolved.

Never

Almost
Never

Frequently

Almost
Always

Always

4) The team uses information from the customer to make decisions which will affect the customer.

Never

Almost
Never

Frequently

Almost
Always

Always

5) When given the choice, the team willingly decides to meet customer demands which require personal inconvenience or sacrifice.

Never

Almost
Never

Frequently

Almost
Always

Always

6) Team members solicit customer and vendor feedback on their product or service.

Never

Almost
Never

Frequently

Almost
Always

Always

7) When trade-offs must be made, the team trades off team convenience before it trades-off quality.

Never

Almost
Never

Frequently

Almost
Always

Always

Training

8) All team members are cross-trained and up-to-date on the core technologies used by the team.

Never

Almost
Never

Frequently

Almost
Always

Always

9) For any important subject, there are several (not just one) team members who actually train that skill or concept.

Never

Almost
Never

Frequently

Almost
Always

Always

10) Team members use training methods which appeal to all styles of learning (watching, hearing, doing and other appropriate senses).

Never

Almost
Never

Frequently

Almost
Always

Always

11) Successes are debriefed by the whole team so it can learn from them.

Never

Almost
Never

Frequently

Almost
Always

Always

12) Mistakes are debriefed by the whole team so it can learn from them.

Never

Almost
Never

Frequently

Almost
Always

Always

13) Team members use a variety of types of training to train each other (classroom, apprenticeships, on-the-job, meetings, special projects, using experts, etc.).

Never

Almost
Never

Frequently

Almost
Always

Always

14) Team members know when they do not have the appropriate training or skills to perform a job.

Never

Almost
Never

Frequently

Almost
Always

Always

15) The team gets help from outside of the team when team members do not have that expertise inside the team.

Never

Almost
Never

Frequently

Almost
Always

Always

16) The team creates a learning rather than a blaming or punishing environment.

Never

Almost
Never

Frequently

Almost
Always

Always

17) Team members receive a balance of technical, interpersonal and business training.

Never

Almost
Never

Frequently

Almost
Always

Always

18) Training content and processes are well documented by team members.

Never

Almost
Never

Frequently

Almost
Always

Always

19) Training is upgraded by team members to reflect relevant business and technology changes shortly after these changes occur.

Never

Almost
Never

Frequently

Almost
Always

Always

Resource

20) Team members solicit and use information about the marketplace where their product or service is used.

Never

Almost
Never

Frequently

Almost
Always

Always

21) All team members spend several hours a week doing joint tasks or improvement projects with people who are outside of their immediate team.

Never

Almost
Never

Frequently

Almost
Always

Always

22) Team members solicit and use information about their competitors.

Never

Almost
Never

Frequently

Almost
Always

Always

23) All team members can state the current legal and ethical restrictions that affect their product or service.

Never

Almost
Never

Frequently

Almost
Always

Always

24) Team members use relevant financial tools including budgets and return on investment analyses to make decisions.

Never

Almost
Never

Frequently

Almost
Always

Always

25) When trade-offs must be made, team members make decisions that are for the best interest of the whole business, even if they are not optimal from the perspective of the team alone.

Never

Almost
Never

Frequently

Almost
Always

Always

26) If they are discussing an important issue, team members can accurately represent the point of view of other key groups or individuals in the company that have a vested interest in that issue.

Never

Almost
Never

Frequently

Almost
Always

Always

Skilled Performance

27) Each team member demonstrates all of the skills and knowledge to perform the work.

Never

Almost
Never

Frequently

Almost
Always

Always

28) All team members can diagram all of the most current steps required to create the team's product or service.

Never

Almost
Never

Frequently

Almost
Always

Always

29) The team produces 100% quality.

Never

Almost
Never

Frequently

Almost
Always

Always

30) Team members stay up-to-date on cutting edge technologies.

Never

Almost
Never

Frequently

Almost
Always

Always

31) The team finds ways to continually improve the technical skills of each team member.

Never

Almost
Never

Frequently

Almost
Always

Always

32) Each team member uses analytical tools to characterize and improve core technical processes.

Never

Almost
Never

Frequently

Almost
Always

Always

33) On an appropriate frequency the team redesigns the work flow and work processes to improve the way the work gets done.

Never

Almost
Never

Frequently

Almost
Always

Always

34) Team members apply new tools, methods, techniques and equipment to get the work done better.

Never

Almost
Never

Frequently

Almost
Always

Always

35) Team members apply old technologies in new ways to get the work done better.

Never

Almost
Never

Frequently

Almost
Always

Always

Teamwork

36) The team is a high performer in the areas of quality, cost, schedule, productivity and implementing continuous improvements.

Never

Almost
Never

Frequently

Almost
Always

Always

37) Everyone on the team works toward a common purpose and shares common goals.

Never

Almost
Never

Frequently

Almost
Always

Always

38) The team deals effectively with any non-performance problems of the team members.

Never

Almost
Never

Frequently

Almost
Always

Always

39) Each team member willingly supports and actively assists every other team member.

Never

Almost
Never

Frequently

Almost
Always

Always

40) Team meetings are used effectively.

Never

Almost
Never

Frequently

Almost
Always

Always

41) All team members give and receive feedback skillfully.

Never

Almost
Never

Frequently

Almost
Always

Always

42) Individuals will do what is best for the team even if it is personally inconvenient or difficult for them.

Never

Almost
Never

Frequently

Almost
Always

Always

43) All team members use good communication skills.

Never

Almost
Never

Frequently

Almost
Always

Always

44) Information is shared with all of the team frequently and consistently.

Never

Almost
Never

Frequently

Almost
Always

Always

45) There is a frequent and regular forum for face-to-face interaction with all team members.

Never

Almost
Never

Frequently

Almost
Always

Always

46) Team members use ground rules and other group process tools to help them manage their team interactions.

Never

Almost
Never

Frequently

Almost
Always

Always

47) Team members understand group dynamics and they use appropriate techniques to keep the team on track.

Never

Almost
Never

Frequently

Almost
Always

Always

Decision Making

48) The team insists that people that are affected by a decision participate in making it.

Never

Almost
Never

Frequently

Almost
Always

Always

49) The team uses consensus decision making effectively.

Never

Almost
Never

Frequently

Almost
Always

Always

50) Team members make decisions based on good facts and figures.

Never

Almost
Never

Frequently

Almost
Always

Always

51) Team members use whichever decision making method is appropriate for the decision to be made.

Never

Almost
Never

Frequently

Almost
Always

Always

52) Team members know when they are not the right ones to make a decision.

Never

Almost
Never

Frequently

Almost
Always

Always

53) Team members actively solicit information relevant to a decision before making it.

Never

Almost
Never

Frequently

Almost
Always

Always

54) Decisions are made at the point where action can be taken.

Never

Almost
Never

Frequently

Almost
Always

Always

55) The team includes non-team members in decisions that affect them.

Never

Almost
Never

Frequently

Almost
Always

Always

56) The team implements decisions that are made.

Never

Almost
Never

Frequently

Almost
Always

Always

57) Team decisions take the right amount of time.

Never

Almost
Never

Frequently

Almost
Always

Always

58) The team knows when decisions should be made by subgroups or individuals and not by the whole team.

Never

Almost
Never

Frequently

Almost
Always

Always

Problem Solving

59) The team involves all of the right people in solving a problem.

Never

Almost
Never

Frequently

Almost
Always

Always

60) Team members resolve conflicts skillfully.

Never

Almost
Never

Frequently

Almost
Always

Always

61) Team members use a variety of problem solving methods skillfully.

Never

Almost
Never

Frequently

Almost
Always

Always

62) The team selects appropriate problem solving methods for the particular problem.

Never

Almost
Never

Frequently

Almost
Always

Always

63) The team successfully anticipates and avoids problems where possible.

Never

Almost
Never

Frequently

Almost
Always

Always

64) The team identifies the root cause of the problem.

Never

Almost
Never

Frequently

Almost
Always

Always

65) The team solves both technical problems and people problems effectively.

Never

Almost
Never

Frequently

Almost
Always

Always

66) The team continually improves on the solutions to the problems they solve.

Never

Almost
Never

Frequently

Almost
Always

Always

67) Team members use the full problem solving resources available to them.

Never

Almost
Never

Frequently

Almost
Always

Always



  
 

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