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Module Descriptions

Creating a Team Charter

      Teams that fail routinely attribute troubles to unclear purposes and ambiguous goals. Teams that succeed consistently have a clear purpose and concrete goals. What about your team?
• Do you understand what your team is expected to achieve?
• Are the activities of you and your team members focused and purposeful?
• Does your team have and use clear goals?

This module follows a five-step process that will guide your team to an effective team charter. Team members discover how key customers, key results, guiding principles, and time frames are critical to the creation of an effective charter. In this module team members build their own foundation for team success.

Team Communications Basics

     Good communication is crucial to team success. It helps solve problems, generate ideas, make decisions, resolve conflicts, clarify expectations, plan projects, and coordinate schedules. It can also be frustrating and difficult to achieve.
• Does your team understand and listen to each team member?
• Are all team members involved in planning and decision-making?
• Are team conflicts resolved in a timely manner?

In this module your team will discover how to send and receive communications more effectively. They will gain a better understanding of the communication process, learn how to make their messages heard and understood, and discover techniques for listening and understanding others. This module teaches the communication skills that every team desires.

Building a Collaborative Team Environment

      Collaboration makes it possible to effectively manage conflict, make consensus decisions, develop new ideas, solve work-related problems, and improve work processes.
But before a collaborative team environment is possible, you must identify and remove barriers.
• Does a high level of trust exist between team members?
• Are the lines of communication within the team open?
• Is there a good balance of task and relationship within the team?

This module shows your team how to develop a collaborative team environment. They will learn the value of a common purpose, trust, clear roles, open communication, diversity, and the balance between task and relationship.

Managing Team Conflict

      Why do some teams come together quickly while others stay grid-locked? The key is usually the team’s ability to manage conflict. Teams that resolve conflicts effectively even find conflicts to be a source of strength and creativity. What role do conflicts play in your team?
• Do interpersonal conflicts slow team progress?
• Are the issues attacked or do team members focus on the individuals?
• Does the team use a common process when dealing with conflict?

In this module your team will learn how team conflicts can encourage team success. They will analyze various types of conflicts and see how common mistakes make them worse. Team members will learn five essential steps to resolving team conflicts and how to implement them. They will discover how to harness everyday conflict in ways that will strengthen their team.

Making Group Decisions

     Effective teams make timely, high-quality decisions that foster the commitment of every team member.
• Does your team routinely involve all members in decision-making?
• After your team has made a decision do members still support it?
• Does your team take a long time to make decisions?

This module leads your team members to discover different types of decision-making and the most appropriate situations for each. They learn a seven-step process for reaching team consensus. This module guides teams in arriving at timely decisions that can be implemented and supported by all team members.

Understanding Principles and Boundaries

      Restrictive policies can drain initiative and creativity right out of the work force. Businesses that guide by principles, on the other hand, produce consistent, predictable outputs.
• How is your team governed?
• Are organizational policies perceived as restrictive and unnecessary?
• Do values or rules determine team actions?

In this module team members will examine traditional management practices, explore an alternative based on shared values, and assess their team’s current status. They discover their organization’s prevailing boundaries and learn how to gain maturity by successively broadening team boundaries. This module gives teams the organizational insights and techniques they need.

Giving & Receiving Feedback

      The quality of coaching for a sports team can make the difference between victory and defeat. For a work team, it’s the difference between business success and failure. Coaches need to know what every team member does and how well they’re doing it. Nobody knows your team better than your own team members. How well are your coaches doing?
• Does each team member know how to coach others to excel?
• Do team members receive coaching as an opportunity to develop?
• How helpful is the feedback you’re getting?

This module guides team members in discovering how to coach. They learn how to correct, develop, and reinforce each other. They practice techniques that help them to receive feedback constructively. They gain the confidence and skills they need to coach and develop their team.

Facilitating Team Interactions

      Approximately 20-40 percent of an average company’s employment costs involve people attending meetings. Even when these meetings are efficient—they are not necessarily effective.
• Do your team meetings follow an agenda?
• Do some team members dominate meeting discussions?
• Do members believe team meetings to be a waste of time?
In this module team members find out how to conduct and contribute in effective meetings. They learn specific skills and strategies for making meetings work. Not only will they see the value of full participation, they will learn ways to help everyone take part. Ensure every member of your team knows how to prepare, facilitate, and participate in effective meetings.

Goal Setting and Measuring Results

      Becoming the best takes hard work, informed decisions, and continuous improvement. Teams need to know exactly where they stand before they can decide where to go and how to get there.
• Does your team have clearly defined key result areas?
• Does your team use benchmarks to determine performance?
• Does your team set clear measurable goals?

Can each team member explain where the team is heading and how well it’s doing?
This module guides team members to select key result areas, identify benchmarks, measure current performance, set goals, and communicate results. Team members clearly define where they are and where they need to go. They learn how to use benchmarks, performance measurements, and communication to achieve their best.

Managing Team Performance

      Teams need to respond to changes and problems quickly and dynamically. Traditionally, guidance only came from a manager. Today the information they need flows from every direction.
• Who plans your activities, the team or your manager?
• Does your team regularly review progress?
• Does your team routinely reward results?

This module teaches techniques for self-direction. Your team will learn how to define expectations, plan, act, review progress, and reward results. By taking ownership of their work process and managing their performance, self-directed teams consistently excel.

Planning for Action

      Planning can be the most time consuming part of an activity—and the most rewarding. How well does your team plan and implement its decisions?
• Does your team find itself "fire fighting"?
• Are plans frequently changed or altered?
• Is it clear who is responsible for specific actions?

In this module your team will learn a five step planning process. They will discover how to develop comprehensive plans that cover what to do, who will do it, how to do it, and when to do it. They will discover the tremendous value of actually doing what they have planned. This module is a great resource for every active team.

Selecting Team Members

      High-performance teams are ready to take the initiative in resolving issues and improving performance. Selecting new team members who will maintain and strengthen team capabilities, however, requires careful preparation and full collaboration with managers and Human Resources representatives.
• Is your team consistently operating at a high level?
• Does the team need to expand?
• Do they understand the process of selecting a new team member?

This module will help your team know how to define a personnel need, select candidates, and integrate new team members. They will learn how to work with managers and Human Resource representatives to make the best possible decisions.

Team Problem Solving

      One size may not fit all. Different problems often require different kinds of solutions. Finding those solutions takes skills that every team can use.
• Can your team find the root cause of a problem, or does it chase symptoms?
• Does your team ignore practical solutions while chasing the ideal?
• Does the team seek the insights and skills of all of its members?

In this module your team will identify different kinds of problems and find appropriate solutions. They will learn how to recognize problems, determine the real causes, explore solutions, select the most practical remedy, and implement that solution.

Team Member Roles and Responsibilities

      The work you do defines the skills you need. Evaluating team member roles and responsibilities allows your team to adapt to rapidly changing tasks and requirements.
• Are team members’ roles clearly defined?
• Does everyone on your team know what everyone else does?
When team activities are shared between members, do critical tasks get "lost in the shuffle"?

This module helps teams recognize the importance of clearly defined roles. They learn when it’s more productive to stop and redefine roles than it is to stumble on. Team members will see how to efficiently analyze work, redefine and learn new roles, and track their progress.

Working with Your Supply Chain

      No team is an island. They depend on their relationships with vendors and customers to succeed. These relationships can always be strengthened and should never be taken for granted.
• Do all team members understand customer requirements?
• Does your team routinely communicate with its customers and suppliers?
• Do team members try to maintain good relationships with customers
and suppliers?

This module underlines why their supply chain is critical to team success. They learn how to identify key suppliers and customers, how to understand their needs, how to communicate expectations, and how to work together with the entire supply chain to achieve the best results.






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