Building Customer Relationships
Within high performance organizations, everyone has a customer. Regardless of what we are hired to do, we are doing it for a customer. In many ways, the customer's needs and expectations become the driving force behind the decisions we make and the problems we solve. It is crucial to build strong and continuously improving relationships with customers. The stronger the relationship, the easier it will be for your customer to communicate wants, desires, pressures and expectations. Your team will also be able to communicate your capabilities to the customer.