Team Tools Overview
AS-102 Assessing Team Leader Effectiveness
AS-103 Assessing Team Maturity
I037 Feedback Form - Assessing Team Maturity
TT-100 A Complete Set of Team Tools Guidebooks
TT-101 Creating a Team Charter
TT-102 Using Principles, Guidelines and Boundaries
TT-103 Making Group Decisions
TT-104 Building Customer Relationships
TT-105 Working with Suppliers
TT-106 Holding Effective Meetings
TT-107 Goal Setting and Measuring Results
TT-108 Giving and Receiving Feedback
TT-109 Facilitating Groups
TT-110 Team Problem Solving
TT-111 Tools for Problem Solving
TT-112 Planning for Action
TT-113 Team Communication Basics
TT-114 Building a Collaborative Team Environment
TT-115 Managing Team Conflict
TT-116 Team Member Roles and Responsibilities
TT-117 Managing Team Performance
TT-118 Selecting Team Members
TT-119 Team Member I
TT-120 Team Member II
TT-121 Trainer Basics
TT-191 Overhead PowerPoint Set - Team Tools
TT-192 Overhead Transparency Set - Team Tools
TT-190 Team Tools Trainer Manual

Building Customer Relationships

     Within high performance organizations, everyone has a customer. Regardless of what we are hired to do, we are doing it for a customer. In many ways, the customer's needs and expectations become the driving force behind the decisions we make and the problems we solve. It is crucial to build strong and continuously improving relationships with customers. The stronger the relationship, the easier it will be for your customer to communicate wants, desires, pressures and expectations. Your team will also be able to communicate your capabilities to the customer.

Price: $15