Giving and Receiving Feedback
An important characteristic of a team in a high performance environment is the ability and willingness of its members to coach each other so that individual and team performance continually improves. Coaching in this regard does not involve giving assignments, directing others or solving problems. It is a process of helping fellow team members succeed by giving feedback, sharing information, demonstrating new skills and reinforcing desired behaviors. In high performance organizations, coaching is the responsibility of all members.