Goal Setting and Measuring Results
Could you imagine playing in a championship basketball game, yet not knowing the score until the next day? How about entering a foot race and not knowing just how many more miles you had to run, not knowing your time and not knowing whether you were in first or last place? Naturally, that would be quite frustrating and probably demoralizing to most of us. Now, think for a moment, how often have you experienced that same dilemma at work. You're working really hard - you know that because you're really tired at the end of the day - but you have no idea how close you are to satisfying your customers. In other words, you don't know the score.